This Privacy Policy sets out the privacy policies and practices for Artisano Bakery Café Limited, and its affiliates (“Artisano Bakery Café”) with respect to our collection, use, and disclosure of personal information, including in respect of websites that we operate from time to time. This Privacy Policy may be updated by Artisano Bakery Café giving reasonable notice of the revised terms (including but not limited to e-mail or by posting on the Site), and this Privacy Policy may be supplemented or modified by agreements entered into between Artisano Bakery Café and an individual from time to time.

In this Privacy Policy, “personal information” means any information about an identifiable individual, as further defined under applicable Canadian laws.

Collection and Use of Personal Information

Artisano Bakery Café collects personal information from customers and others (an “Individual”) when an Individual subscribes for services or purchases products, enters contests, subscribes to or shares information on Sites, and may from time to time collect additional personal information in the course of providing such products and services. Artisano Bakery Café uses such personal information as is reasonably required to provide the requested services, products, or information, and as is otherwise required or permitted by applicable laws, including as follows:

Artisano Bakery Café also collects personal information from an Individual where the Individual submits an application for programs operated from time-to-time by Artisano Bakery Café such as an employment opportunity. Artisano Bakery Café uses submitted personal information as is reasonably required to assess the Individual’s eligibility in the Programs and to advertise and promote the Programs or to assess the Individual’s suitability for employment at Artisano Bakery Café.

Artisano Bakery Café may use the Individual’s contact information to provide periodic newsletters or to provide notices regarding products, services and offers by email, direct mail, phone (including pre-recorded phone message, text (SMS) from time to time. Personal Information, such as a contest winner’s name, city of residence, and prize winnings, may be published in connection with contests. Except as otherwise provided under this Privacy Policy or as consented to by an individual, Artisano Bakery Café does not disclose any personal information to third parties for the purpose of marketing third party products or services.

A Site may allow an Individual to make publicly available personal information about his or herself and others, including without limitation, photos and videos of himself or herself and of others. By making publicly available his or her personal information on the Site, the Individual consents to the publication of such personal information. By publishing personal information about another individual, the Individual represents that he or she has, where required by applicable privacy laws, obtained the consent of such individuals to publish such information.
Personal information about an Individual is collected when an Individual participates in the QuickPay Artisano Café Card Program or the Reward Program (the “Card Programs”). Artisano Bakery Café uses such personal information as is reasonably necessary for operating and managing the Card Programs, including without limitation, processing registrations, and contacting Card Program participants.

Artisano Bakery Café collects demographic and profile data in connection with the Sites and uses such data to tailor each Individual’s experience at the Sites and displaying the content according to the Individual’s preferences.

Artisano Bakery Café may use customer information for additional purposes that may be identified at or before the time that the information is collected. Artisano Bakery Café will retain the personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required or permitted by law.

Permission

By providing contact information via Artisano programs such as Quickpay cards, Reward Programs, you provide permission for Artisano Bakery to use the information to communicate to you about products, services and offers by email, text (SMS), direct mail and phone including pre-recorded phone messages. You can opt-out at any time in future

Disclosure of Personal Information

Artisano Bakery Café may disclose personal information as follows:

to third-party service providers or agents who provide services to or on behalf of Artisano Bakery Café (which third parties are obligated to maintain confidentiality and security of the personal information and are restricted from using such information other than as authorized by Artisano Bakery Café or as otherwise permitted by law) to law enforcement agencies for the purposes of investigating fraud or other offences, in connection with the prevention or investigation of suspected fraudulent activities or harm to individuals or property, to establish or exercise our legal rights or defend against legal claims, or in connection with an emergency that warrants use or disclosure of the information to legal, financial, insurance, and other advisors or in connection with the sale, reorganization, or management of all or part of its business or operations, and as consented to by an Individual from time to time, including to fulfill any other purposes that are identified when the personal information is collected.

Artisano Bakery Café will not use or disclose personal information for purposes other than those for which it was collected, except with an Individual’s consent or as required or permitted by law. Consent may be express or implied, and given in writing, electronically, orally, or by the Individual’s conduct, such as use of the services or products.

Cookies and IP Addresses

Artisano Bakery Café uses an Individual’s IP address to help identify an Individual, gather broad demographic information about users of the Sites, diagnose problems with Artisano Bakery Café’ systems, and administer the Sites. Depending on a user’s browser settings, the Sites may use cookies to deliver content according to the Individual’s preferences and to save the Individual’s password so that the Individual is not required to re-enter it while the Individual uses the Sites.

Security

Artisano Bakery Café protects against the loss, misuse, and alteration of personal information with security measures appropriate to the sensitivity of the information, including through the use of physical, organizational, and technological measures and appropriate training of employees.
Artisano Bakery Café may engage third party service providers to provide hosting, data storage and data retention services. Either Artisano Bakery Café or such third party service provider may use servers for such purposes located in the United States or another foreign country. The personal information of an Individual may be processed and stored in the United States or such other foreign country, and the governments, courts or law enforcement or regulatory agencies of that country may be able to obtain disclosure of personal information through the laws of the foreign country.

Opt-Out

When appropriate, Individuals are given the opportunity to (i) opt-out of receiving communications from Artisano Bakery Café, (ii) remove their personal information from Artisano Bakery Café’ records, or (iii) elect to no longer receive services from Artisano Bakery Café. If an Individual wishes to opt-out of receiving further communications, please contact our Chief Privacy Officer (the “Privacy Officer”) using the contact information provided below.

Corrections/Contact

An Individual may contact the Privacy Officer to modify or correct any of his or her personal information that is under Artisano Bakery Café’ control. An Individual may also direct a written complaint regarding compliance with this Privacy Policy to the Privacy Officer and, within a reasonable time upon receiving the written complaint, the Privacy Officer will conduct an investigation into the matter. Within a reasonable time of concluding the investigation, the Privacy Officer will respond to the complaint and, if appropriate, Artisano Bakery Café will take appropriate measure necessary to rectify the source of the complaint.

Contact

If an Individual has any questions about this Privacy Policy or Artisano Bakery Café’ collection, use, disclosure, or retention of the Individual’s personal information, please contact the Privacy Officer as follows:

Artisano Bakery Café Limited
Attention: Chief Privacy Officer
Address: 1020 Islington Ave. Unit 17, Toronto, Ont. M8Z 6A4
Email: privacy@artisanobakery.com
Phone: 416-233-6300
Fax: 416-233-6320

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