General & QuickPay/Gift Card FAQ

General Information

Does my Artisano Café Card expire?

The Artisano Café Card does not have an expiry date, however, if the card has had a zero balance for an 18 month or more period it is deemed inactive and cannot be used.

How can I protect myself from fraud when purchasing an Artisano Café Card?

It is very important that you obtain your Artisano Café Card directly from a server at any participating Artisano Bakery Café location. We do not authorize any online restaurants or individuals to sell the Artisano Café Card on our behalf. We discourage you from purchasing Artisano Café Cards from these unauthorized sources. Artisano Bakery Café is not responsible for any issues you experience with Artisano Café Cards purchased from unauthorized sources.

What fees are charged to my Artisano Café Card

No fees are charged to your Artisano Café Card.

What is the Artisano Café Card?

The Artisano Café Card is (i) a pre-paid, reloadable cash card that you can use to pay for purchases and (ii) a Reward card that allows you to collect points for purchases to earn FREE rewards at participating Artisano Bakery Café restaurants. It is the convenient and easy way to pay and earn rewards!

Where can I get the Artisano Café Card?

The Artisano Café Card is currently available at participating Artisano Bakery Café throughout Canada.

Why should I register my Artisano Café Card?

By registering the Artisano Café Card online, you can;

  • Protect your balance on your Quick Pay card from loss and theft. Without registering we cannot refund any funds you may have on the card at the time it is reported lost of stolen.
  • Participate and earn Rewards. You cannot earn reward vouchers without registering,
  • View your account dollar balance, rewards earned and current point level and view your transaction history


QuickPay Card Use

Can I redeem my card for cash?

The value remaining on an Artisano Café Card may not be redeemed for cash at an Artisano Bakery Café restaurant unless required by law. However, a refund may be obtained upon further review by mailing a written request for a refund to our head office. This letter must include the following: name, mailing address, phone number, email address, the Artisano Bakery Café location where the card was purchased (if available), the remaining balance on the card as well as the Artisano Café Card itself. Once your request is received, we will validate the card and card balance and contact you. The validated refund will be sent in the form of a cheque by mail, within 4-6 weeks of receipt of your request. Such requests are to be sent to: Artisano Bakery Café Customer Service, 290 North Queen Street, Suite 105,  M9C 5L2

What happens if I don’t have enough money on my Artisano Café Card to pay for my purchases?

The balance of your Artisano Café Card can be put towards your purchase and the remainder can be paid by cash, debit or credit card (where accepted).

Why is my balance different than I thought?

It’s possible that you’ve forgotten a visit or purchase. You can check your card’s remaining balance at a participating Artisano Bakery Café restaurant, or online. If your card is registered you may also view your recent transactions on the website


Artisano Card Use

How can I check the balance on my Artisano Café Card?

The balance on your Artisano Café Card can be checked anytime at participating restaurants or online. No purchase is necessary to check your balance. To check the balance online, you will need the 16-digit card number on the back of the card. You will be able to see when and how much you loaded/reloaded the card, when you used the card and how much you used, the location you used the card and your balance.

How do I report a lost or stolen Artisano Café Card?

If your Artisano Café Card has been registered and is lost or stolen, please advise to email us immediately. You will need to provide your card number and answer questions concerning recent activity on your account. Upon verification, we can freeze your remaining balance and transfer the remaining balance to a replacement card that you can pick up at an agreed to Artisano Bakery location . Please note that the remaining balance of an unregistered card cannot be replaced even if we are notified of its loss or theft. At all times, please treat your card like cash.

How do I use my Artisano Café Card?

Quick Pay or Gift Card
Just ask your server for an Artisano Café Card and decide on the amount you wish to be loaded onto the card. Once your card is loaded, you can swipe it to pay for purchases. Each time you use the Artisano Café Card, the amount of your purchase will be deducted from the balance remaining. The new balance will be displayed on the reader.

Rewards Card
Just ask your server for an Artisano Café Card and have them activate it. Use your Café Card with every purchase to earn points towards rewards. Register your Café Card at www.artisanobakery.com/Cafecard. You must register to participate in the Rewards Program.

I have multiple cards, how can I take the balance of one card and move it to another?

Quickpay Card only
You can transfer any funds from multiple cards by contacting our Head Office and requesting funds be transferred to one of your cards. You must register all your cards online for this to take place. You will need to provide the card numbers and answer questions about recent transaction to verify who you are.

Reward points cannot be merged into one account.

Reloading your Artisano Café Card

How do I reload my Artisano Café Card?
The Artisano Café Card is reloadable by simply presenting your card at a participating Artisano Bakery Café restaurant and asking the server to reload it with whatever dollar amount you choose.

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